The key I purchased is not working. What should I do?

If the key you purchased isn’t working, please check the activation guide here. If the problem persists, please contact the support by creating the ticket with the subject “Problem with an order” by clicking here or email us at [email protected]

Do I have to have an account to make a purchase?

Yes, having an account is a way to prevent scams/fraud. However there are bonuses to having an account such as getting points for your purchases that will lead to discounts. Also, it makes it easier to assist you should an issue arise.

I forgot my password, what should I do?

If you forgot your password, on the login screen click the “Lost your password?” button. Enter your username or email address and you will receive a link to create a new password via email.

How quickly will I receive the CD key?

You should receive the key via email in a few minutes after your purchase. If you don’t see a code, check your spam folder. If you don’t receive a code within 24 hours, please contact the support by creating a ticket with the subject “Where is my stuff?” by clicking here or email us at [email protected]

I did not receive my key right away, how come?

To prevent fraud, some purchases are automatically flagged as suspicious and are awaiting manual review. If you don’t get a response within 24 hours, please contact the support by creating a ticket with the subject “Payment Issues” by clicking here or email us at [email protected]

Where do you get your keys?

We work with suppliers who work directly with publishers and developers to get the keys at the best prices.

How can I contact customer support?

You can submit a ticket by clicking here or email us at [email protected] You will get a response within 24 hours.

Can I get a refund?

A refund is possible under certain circumstances, you can check out our refund policy by clicking here.